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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Georgia Re

Georgia Re

May 29, 2024

5  out of  5
rating by Georgia Re
"I had the pleasure of working with Rosa from Brian Lock Ins Agency Inc, an agent for State Farm, and I must say, the experience was exceptional. Rosa consistently answered my inquiries with an upbeat attitude, which made the entire process pleasant. She took the time to thoroughly search for solutions to my problems, exploring various avenues until she found the best possible answers. Moreover, she explained everything clearly, adding her insights to my questions, ensuring that I understood every aspect. I highly recommend her services for anyone seeking reliable and cheerful assistance."
We responded:
"Jessica, thank you so much for your kind review! Rosa is awesome and I am so glad to know that she was there for you every step of the way offering her vast knowledge of this industry, thank you so much for allowing our agency to take care of your insurance needs."
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Lisa Pighetti

April 24, 2024

5  out of  5
rating by Lisa Pighetti
"Yoselin Ochoa at our State Farm office was incredibly helpful. We received a notice from Secretary of State's office regarding a vehicle we keep stored over the winter. She was able to notify the SOS office for us directly so we wouldn't have to go through any hoops. We've been State Farm customers for decades and their customer service is always the best!"
We responded:
"Hi Lisa, thank you so much for taking the time to leave a review! I am so glad to know that you had a great experience working with Yoselin and she was able to provide you with great customer service. Thank you for allowing our agency to take care of your insurance needs for many years and we look forward to working with you for many more! "
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Dalton Day

April 11, 2024

5  out of  5
rating by Dalton Day
"Amazing insurance team who actually care about the people behind the policies. Can't recommend them enough."
We responded:
"Hi Dalton, thank you so much for taking the time to leave a review and for your kind words! We appreciate you allowing our agency to take care of your insurance needs and look forward to working with you for many more years! "
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Bingye Yu

April 10, 2024

5  out of  5
rating by Bingye Yu
"Susie O'Neill and the whole team is doing great job! Professional and accountable."
We responded:
"Hi Bingye, thank you so much for taking the time to leave a review! We appreciate you allowing our team to take care of your insurance needs."
Profile photo of Kevin Cruz

Kevin Cruz

March 24, 2024

5  out of  5
rating by Kevin Cruz
"The customer service is amazing, I had to get my insurance card right asap because I had been pulled over and within a few minutes State Farm was able to provide me with my insurance card so I wouldn’t get a ticket. Thank you Suzie, Yoselin, jenni, Victoria and Jennifer"
We responded:
"Hi Kevin, thank you for taking the time to leave a review! I am so glad to know that my team was able to assist you in a timely manner when you needed them the most. Thank you for allowing our agency to take care of your insurance needs!"
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John Fay

March 18, 2024

5  out of  5
rating by John Fay
"Exceptional service and most courteous! Susie O'Neil went above and beyond in assisting me with my insurance concerns!"
We responded:
"John, thank you for taking the time to leave a review! I am so glad to know that Susie has provided you with the exceptional service that you deserve, thank you for allowing our agency to take care of you!"
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Yael Gomez

March 16, 2024

5  out of  5
rating by Yael Gomez
"I spoke with Jennifer Wessel at the State Farm Brian Lock branch who was extremely helpful, clear and effective. Great customer service and competitive offers, good folks to do business with."
We responded:
"Hi Yael, thank you so much for taking the time to leave a review! I am glad to know that you had a great experience with Jennifer, thank you for choosing our agency. We look forward to working with you!"
Profile photo of Carlos Rios

Carlos Rios

March 5, 2024

5  out of  5
rating by Carlos Rios
"Muchas gracias,Yoselin x tu ayuda siempre bien atenta se las recomiendo! Thank you so much for your Yoselin for your help, your always been there for us !"
We responded:
"Carlos, gracias por tomar el tiempo de dejar su opinion - Realmente lo apreciamos y estoy muy contento de saber que ha tenido una gran experiencia trabajando con Yoselin. Gracias por permitir que nuestra agencia se encargue de su seguro!"
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K.L. Brooks

February 29, 2024

5  out of  5
rating by K.L. Brooks
"I've been a customer of Brian Lock - State Farm for a number of years and continue to receive stellar service. Over the past few days I had a wonderful exchange with Victoria. I needed to add my 16 year old to our policy as well as make a few other changes. Victoria was delightful to work with. Her responses were extremely fast and she took the time to explain an upcoming change we would see on our policy renewal in a few months, which she did not have to do. Thank you, Victoria, for the amazing service!"
We responded:
"Kimberly, thank you so much for taking the time to leave us such a kind review! I am so glad to know that Victoria went above & beyond to provide you with the service that you deserve, thank you for allowing our agency to take care of your insurance needs!"
Profile photo of Joel Goldhar

Joel Goldhar

February 29, 2024

5  out of  5
rating by Joel Goldhar
"Susie O'Neill in the Brian Locke Office of State Farm Insurance is a wonderful, helpful and especially patient person, especially with Senior Citizens. I highly recommend both the State Farm Office and Susie for everyone who needs help with any kind of Insurance Product."
We responded:
"Joel, thank you so much for your kind words – I am so glad that you had a great experience working with Susie, thank you for allowing our agency to service your insurance needs! "
Profile photo of Diane DeLuca

Diane DeLuca

February 29, 2024

5  out of  5
rating by Diane DeLuca
"Brian and his team are ALWAYS so helpful and very quick to respond when you have a question or problem! I have a number of items that needed coverage. They were so helpful with suggestions for bundles and getting me the best coverage for the best price!! Staff is always so friendly as well! Highly recommend to anyone!!"
We responded:
"Diane, thank you so much for the kind words - we really appreciate you letting our office take care of you!!"
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Peter Weiland

February 24, 2024

5  out of  5
rating by Peter Weiland
"I spoke with Susie O’Neill, Customer Service Manager for the State Farm Brian Lock Agency and she was extremely helpful going above and beyond to help me. I am a former client, due to my move out of state, but I had a generic auto insurance question that my current insurance company was unwilling to answer. I was at a dead end and figured I’d give Susie a call because they have always been so helpful and responsive in the past when I was a client. Honestly, I wasn’t expecting much because I’m no longer with the Brian Lock Agency, and in fact, no longer with State Farm, but that didn’t stop Susie for one minute. She treated me the same as a current customer and spent over a half hour with me on the phone to help answer all my questions, truly going above and beyond. This is the type of personalized service that you can only get from a real human agency as opposed to going direct with a big corporation like I did after my move and wasting half a day navigating their automated phone system only to get bounced around between 10 different people - none of whom could answer my questions. If I ever move back to Illinois, I’ll be moving my auto insurance back to the Brian Lock Agency where a real human answers the phone who actually wants to help, even if I’m not a current customer. Way to go Susie!"
We responded:
"Peter, what a FANTASTIC review!! Thank you so much for taking the time to acknowledge Susie’s efforts, she is the best and we as an office strive for great customer service – I am so glad to know that she was able to provide just that for you! Definitely give us a call if you’re ever back in Illinois, thank you! "
Profile photo of Liz Nesbit Knop

Liz Nesbit Knop

February 19, 2024

5  out of  5
rating by Liz Nesbit Knop
"Jennifer and her team were great! They lowered my car insurance without hounding me- very professional."
We responded:
"Thank you for taking the time to leave us a review, Liz! I am glad that Jennifer was able to provide you with great coverage at a great price, thank you for choosing our agency!"
Profile photo of Anthony Upchurch

Anthony Upchurch

February 12, 2024

5  out of  5
rating by Anthony Upchurch
"Jennifer helped me obtain a policy for an engagement ring. She was very helpful and prompt. Thanks again Jennifer!"
We responded:
"Hi Anthony, thank you for taking the time to leave us a review! I am glad to know that you had such a great experience with Jennifer, thank you for allowing our agency to take care of your insurance needs!"
Profile photo of Wahabi Shittu

Wahabi Shittu

February 10, 2024

4  out of  5
rating by Wahabi Shittu
"Great price"
We responded:
"Hi Wahabi, thank you for taking the time to leave a review! I am glad to know that we’ve been able to provide you with great insurance prices, thank you for choosing Brian Lock State Farm Agency!"
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Anand Wadhwani

February 5, 2024

5  out of  5
rating by Anand Wadhwani
"I needed a copy of my insurance proof with updated mailing address, and Yoselin Ochoa was super helpful and quick too! My insurance agent Joanne has been quite helpful too with some of the potential claim matters and sharing all the detailed information. I've been enjoying my statefarm insurance with competitive premium for quite some time now."
We responded:
"Hi Anand, thank you for taking the time to leave a review! I am so glad to know that Yoselin & Joanne have been there for you when you need them the most, thank you for allowing our agency to serve your insurance needs!"
Profile photo of liz bearwald

liz bearwald

February 4, 2024

5  out of  5
rating by liz bearwald
"Brian and his staff are fantastic, not only do they take our calls, answer our emails right away but they actually saved us money after switching from another SF agent. Susie is a star, it gives us one less thing to worry about!"
We responded:
"Hi Liz, thank you for taking the time to leave such a nice review! Our team strives for great customer service and I am happy to know that we have been taking great care of you, we appreciate you allowing our agency to take care of your insurance needs and look forward to working with you for many more years! "
Profile photo of Cathleen Hamili

Cathleen Hamili

February 2, 2024

5  out of  5
rating by Cathleen Hamili
"Thank you for helping me today and following up, to make sure the issue was resolved."
We responded:
"Hi Cathleen, thank you for taking the time to leave a review! Always a pleasure to work with you, thank for allowing our agency to service your insurance needs! "
Profile photo of Pedro Carrasco

Pedro Carrasco

January 30, 2024

5  out of  5
rating by Pedro Carrasco
"Exelente servicio todos muy amables te alludan a encontrar tu polisa deseada"
We responded:
"Muchas gracias por tomar el tiempo de dejar su opinión Pedro! Le agradecemos que permita que nuestro equipo atienda de sus necesidades de seguro y nos alegra que este aqui con nuestra agencia! "
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Fabiola Frausto

January 25, 2024

5  out of  5
rating by Fabiola Frausto
"VERY FRIENDLY OFFICE SUSIE IS VERY POLITE & HELPFUL"
We responded:
"Hi Fabiola, thank you so much for taking the time to leave a review and for your kind words! We appreciate you allowing our team to take care of your insurance needs! "
Profile photo of ISMET ISMAILI

ISMET ISMAILI

January 25, 2024

1  out of  5
rating by ISMET ISMAILI
"This agent is horrible. Plenty of things went wrong but worse was giving me liability insurance on a brand new car. Figured that out 3 years later after my car was hit in a parking lot. They don't even care when they make mistakes."
We responded:
"Hi Ismet, I’m sorry to hear about your poor experience with my office – I didn’t have any messages from you about any issues, but would be more than happy to discuss with you…feel free to give me a call any time – 847-432-1040. Thank you, Brian Lock."
Profile photo of Emma Russell

Emma Russell

January 24, 2024

5  out of  5
rating by Emma Russell
"Helpful, quick responses, dedicated to their larger community."
We responded:
"Hi Emma, thank you for taking the time to leave a review for our agency! It is a pleasure to work with you, we appreciate you choosing Brian Lock State Farm Agency to take care of your insurance needs! "
Profile photo of Hammond Meuer

Hammond Meuer

January 17, 2024

5  out of  5
rating by Hammond Meuer
"Jennifer was outstanding and proactively reached out and stayed in contact throughout the process. I highly recommend them and look forward to reviewing future insurance needs with them."
We responded:
"Hi Hammond, thank you for taking the time to leave a review for Jennifer! We appreciate you allowing our team to take care of your insurance needs and look forward to working with you!"
Profile photo of Angie Alonso

Angie Alonso

January 10, 2024

5  out of  5
rating by Angie Alonso
"Con toda seguridad puedo decir que es el mejor seguro de auto que pude encontrar, sólo tengo cuatro meses de servicio y lamentablemente tuve un accidente con pérdida total y daños a terceros! Y ellos se están encargando de todo sin excusas, mis respetos para ellos! Satisfecha al 1000%"
We responded:
"Hola Angie, muchas gracias por esta maravillosa opinion! Me alegra mucho de que nuestro equipo haya podido estar a su lado incluso en los momentos más difíciles. Ha sido un placer trabajar con usted y gracias por elegir a la agencia Brian Lock State Farm! "
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Mike McNitt

December 21, 2023

5  out of  5
rating by Mike McNitt
"Jennifer was extremely responsive and easy to work with. My initial thought was I would not be making a change, but Jennifer was creative and persistent until we found a solution for me that was much better than what I had. Highly recommended!"
We responded:
"Mike, I am so glad to hear that Jennifer was actively there for you through this process and I thank you for taking the time to acknowledge her efforts! Happy holidays from my team to you and your family! "