State Farm® Insurance Agent Brian Lock
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
David Donenberg
February 10, 2026
"I had a cracked windshield claim with Statefarm and was struggling to get a response and outcome to my claim - with a single call to Brian’s office I got resolution in minutes! The hand holding personalized approach that is needed in today’s automated world"
"Hi David, thank you for taking the time to leave us a review! The claims process can be overwhelming, but we’re always here and happy to help. Thank you for allowing our agency to take care of your insurance needs! "
Laura Cascarano
February 10, 2026
"Rosa and her team give excellent service from start to finish. They are reliable, professional, and easy to work with. Respond to any questions or concerns right away. Rosa went above and beyond when I wasn’t able to meet her at the office to sign the paperwork so she came out to my house. Highly recommend."
"Laura, thank you so much for your review! Great customer service is a top priority for our team, and we’re committed to making the insurance experience easy for everyone. Thank you for allowing our agency to service your insurance needs! "
Ricardo Reséndiz
February 9, 2026
"Buen atención a cliente y con personal muy paciente gracias a Monica"
"Hola Ricardo, gracias por su reseña! Que bueno que haya tenido una excelente experiencia trabajando con Mónica - Gracias por permitir que nuestra agencia atienda sus necesidades de seguro! "
Michael Mitchell
February 4, 2026
"Always on-the-ball with whatever is needed. Great service!"
"Hi Michael, thank you so much for your review - We really appreciate it and we thank you for the opportunity to service your insurance needs! "
Abundio Mora
February 4, 2026
"Carla Estrada a sido mí agente mucho años siempre muy amable y siempre resuelve mis dudas ,amable."
"Hola Abundio, nos alegra mucho que Carla le haya brindado un servicio excelente a lo largo de los años. Esperamos seguir trabajando con usted por muchos años más! "
Carol McCardell
February 3, 2026
"I had a question about changing the coverage on some musical instruments. Susie O'Neill got the information I needed quickly and changed the policy. She was both professional and friendly."
"Hi Carol, thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with Susie - We are always here to help! "
Tina Marino
February 2, 2026
"Worked with Rosa Stefani - easy process, no pressure."
"Hi Tina, thank you for your wonderful feedback! We are pleased to hear that you had a positive experience with us here at State Farm Agent Brian Lock’s team. "
Alexa Laguna
January 31, 2026
"Monica was very helpful throughout the whole process! She made it very fast and easy. She was also able to answer any questions I had and was very friendly."
"Alexa, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Veronica Irla
January 30, 2026
"Joanne was very kind and helpful! Personable and answered all of my questions. Even the woman who answered the phone before transferring me to Joanne was very kind!"
"Wow, thank you for the 5-star review, Veronica! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Isabel Ochoa
January 29, 2026
"Awesome service!"
"Hi Isabel, thank you for your review! We’re so glad our team has provided you with great service, which is a top priority for us. Thank you for allowing our agency to service your insurance needs! "
Marsen Zakirov
January 27, 2026
"He was awesome, he could save a lot of money for me."
"We are grateful for your 5-star review, Marsen! Thanks for taking a moment to share your positive rating of State Farm Agent Brian Lock’s Team here in Highwood . "
Angie
January 26, 2026
"Had a great experience with this location, Monica was a great help with opening my new account and very patient with some delays with some signatures, but all got resolved."
"Thank you for taking the time to leave such a great review, Angie. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Josh Weisbart
January 26, 2026
"Rosa rocks! Literally the best around. Responsive, personable, reliable, and so nice and easy to work with! Rosa has been handling my insurance needs for two decades, and there is no reason to look elsewhere."
"Thanks so much for the fantastic rating, Josh! We are so glad you had a positive experience with us here on State Farm Agent Brian Lock’s Team. If there is anything we can do for you in the future, just give us a shout! "
Julian 360
January 15, 2026
"Carla Estrada was very helpful and super kind"
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
Stephanie Kadison
January 15, 2026
"Brian was always kind and got back to me with any questions quickly. He did a great job helping me with my insurance questions."
"Stephanie, thank you for your wonderful review of State Farm Agent Brian Lock’s Team! Stephanie, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Brian Lock’s Team! "
Efra De jesus
January 14, 2026
"Muy amable Monica gracias"
"Wow, thank you for the 5-star review, Efra! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch! Efra, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Brian Lock’s Team is just a call or email away! "
angel ruiz
January 13, 2026
"Buena atención al cliente y muy amable"
"Hola Angel, muchas gracias por su opinion! Un excelente servicio al cliente es nuestra prioridad - Gracias por la oportunidad de atender sus necesidades de seguro! "
nancy diaz
January 13, 2026
"Excelente servicio y Carla súper amable !!"
"Hola Nancy, nos alegra mucho que haya tenido una gran experiencia trabajando con Carla! Gracias por permitir que nuestra agencia atienda sus necesidades de seguro. "
Daniela
January 12, 2026
"Carla hace un excelente trabajo y me ayuda incluso me resuelve preguntas cuando las tengo"
"Hola Daniela, muchas gracias por su opinión! Nos alegra mucho que haya tenido una excelente experiencia trabajando con Carla para sus necesidades de seguro. Estamos muy agradecidos de tenerla en nuestra agencia! "
Julio Pinargote
January 12, 2026
"La mejor atención, la mejor experiencia, los mejores precios! Y la asesoría de Carla Estrada es una de las mejores que podría tener. Profesionales al más alto nivel!"
"Hola Julio, muchas gracias por su opinión! Estamos muy agradecidos de tenerlo en nuestra agencia y esperamos trabajar con usted durante muchos años más. "
Donna Heeter
January 8, 2026
"Many thanks to Jenni Guerrero for efficiently switching my car insurance to my newly purchased auto. She followed up with an email containing the new insurance card."
"Hi Donna, thank you for your review! We’re so glad you had a great experience working with Jenni - Great customer service is a top priority for our team! We look forward to working with you for many years to come. "
Cory Albiani
January 8, 2026
"Susie O’Neill was great in helping us get the best rates for our home and Auto Insurance needs! I highly recommend Susie!"
"Cory, thank you so much for your feedback! We’re so happy Susie was able to assist you with your insurance needs! Thank you for choosing our agency, it truly means so much to us. "
Allyson Jacobs
January 7, 2026
"Rosa was so helpful and informative when searching for a homeowners policy! She was extremely knowledgeable and provided us with the best rate we could find. Rosa even helped me lower my car insurance payments. I highly recommend using Rosa to secure your insurance!!"
"Allyson, thank you so much for your feedback! We’re so glad that Rosa helped assist you with your insurance needs - We truly value having you at our agency. "
Michelle Noceda
January 7, 2026
"When shopping for car insurance they made it extremely easy! Thank you Carla!"
"Thank you Michelle for your feedback! I’m happy Carla was able to help you and made the process very easy! We thank you for allowing us to take care of you. "
Salvador Villanueva
January 6, 2026
"Carla muy amable y siempre nos atiende muy bien a sido mi agente por 6 años 100% la puedo recomendar ."
"Hola Salvador, muchas gracias por su opinión! Nos alegra mucho que haya tenido una gran experiencia trabajando con Carla durante estos años para sus necesidades de seguro. Esperamos seguir trabajando con usted durante muchos años más! "