State Farm® Insurance Agent Brian Lock

"Carla is FANTASTIC. She took the time to explain everything to me and I walked out with so much knowledge. Best part, she'll work with your needs and not push anything you don't want; I really enjoyed working with you and it'll be a lifetime partnership. 10/10, ask for Carla!"

"After a quick Google search, I called Brian Lock's agency hoping to revive an expired rental dwelling policy. Rosa listened with care and understanding to my problem and responded with expertise, options and full transparency. Her persistence and focus on finding a solution helped us overcome several obstacles. In the end, she helped to solve a complicated issue by being client-centered while also being extremely resourceful. I am grateful to Rosa for rekindling this relationship with State Farm and I look forward to working with Rosa and Brian Lock for many years to come. Thank you!"

"Worked with Luke and he made the process super straightforward and easy!"

"Luke was very efficient and very helpful! I really appreciate all his help!"

"I had a great experience at this agency and highly recommend it for anyone considering changing insurers."

"When we called to get information on insurance Jennifer was more than awesome! She went through specific details we didn't even think of. My mother Zenobia ended up starting a policy before the call ended. Jennifer is very knowledgeable and friendly. Great Customer Service at its best! Would definitely recommend State Farm to everyone I know. Thanks again Jennifer Morris you rock!"

"The team at Brian Lock’s State Farm office has had our back for well over a decade, across 2 homes, 6 cars and 4 drivers. Quick, responsive, friendly and helpful — and always there when we need them. You couldn’t find a better group to take care of your family’s insurance needs. We’re so grateful!"

"Jennifer was such a pleasure To work with , from her initial text message which was not pasted in, to her follow up phone phone call to my signing up for auto and homeowners. She explained all the details About policy options and transferring from another Insurance company as well as some things to think about now, and going forward. I’m so glad I answered her call!"

"Amazing service. They are incredibly accessible and always quick to respond. I appreciate the the service and support. Highly recommend!"

"Customer service is a high priority here! Jennifer has been very helpful, responsive and offered different options on coverages. Very happy with the service and convenience of adding and/or removing coverage. Great Agent to do business with for protection and piece of mind."

"I have been with State Farm 50+ years. Due to moving, etc., I’ve been serviced by a few different agencies. I am, by far, the happiest with Brian’s agency. He and his colleagues are courteous, professional, empathetic, and thorough. I couldn’t more highly recommend the Brian Lock Agency."

"We had an excellent experience working with Luke Crawford from State Farm. He was incredibly knowledgeable, patient, and took the time to understand our needs, ensuring we received the best coverage at a competitive rate. His professionalism and responsiveness made the entire process smooth and stress-free. We truly appreciate his dedication to finding the right policy and highly recommend him to anyone looking for reliable insurance assistance!"

"I have found this agency to be fantastic! The customer service is unsurpassed! Susie and Brian never cease to amaze me. Great agency!"

"Working with Luke has been a very easy process. He explained everything and helped me save some money in the process. Thank you"

"Susie O’Neill has been fantastic! Not only managing and updating our current policies, but she helped resolve an issue with our mortgage company where they accidentally paid our home insurance from our escrow account even though they weren't supposed to. Susie made sure to check in regularly until the issue was resolved."

"Susie O’Neill is such a competent and professional Agent at Brian Lock — State Farm Insurance Agency — very polite and extremely efficient — thank you Susie"

"Rosa greeted us and addressed our concerns in a friendly manner. She provided us with accurate and easy to understand information. She was very knowledgeable about the various insurance terms and products, and I would definitely refer her to family and friends."

"Brilliant service from Jenni Guerrero at State Farm. Thank you for making my experience such a pleasant one. You provided prompt and efficient guidance and resolved my request within a few minutes and you were extremely polite and helpful, really appreciate it. Thank you"

"Jennifer was very helpful in meeting our needs for auto, home, and commercial liability insurance. She answered all of our questions and provided very competitive pricing. Highly recommended working with her."

"Great Insurance Agency. If your looking for alternatives for all you insurance needs, call Brian Lock's State Farm Agency in Highwood Illinois. Ask for Susie Serafini, she will help you with anything you need."

"I had a very pleasant experience getting renter's insurance through Luke. He was patient with my many questions and quite knowledgeable. I would definitely recommend him to friends and family."

"Jennifer Morris went above and beyond to help me save all kinds of money on my policies. She even made a home visit thank you for having agents who care ❤."

"I have worked with the staff at this IL Insurance Agency for many years and have multiple insurance policies with the agency. I had to reach out yesterday about a liability policy issue as I was adding another State Farm policy in CA. Susie O'Neill helped me with such wonderful, personalized attentive service. I am so happy I can connect with real agents who answer the phone, who explain and understand my issues. Susie was so responsive and professional as always. Susie took the extra time to contact the agent in CA of my second home to clarify my policies with them so I could get the discount I needed. Such peace of mind knowing I can talk to knowledgeable staff instead of agencies that rely on automated messages and auto chat features. I may pay slightly more than the cheapest insurance agencies, but you get what you pay for and their service is phenomenal. Thanks once again!"

"I had the pleasure of working with Rosa from Brian Lock Ins Agency Inc, an agent for State Farm, and I must say, the experience was exceptional. Rosa consistently answered my inquiries with an upbeat attitude, which made the entire process pleasant. She took the time to thoroughly search for solutions to my problems, exploring various avenues until she found the best possible answers. Moreover, she explained everything clearly, adding her insights to my questions, ensuring that I understood every aspect. I highly recommend her services for anyone seeking reliable and cheerful assistance."

"Yoselin Ochoa at our State Farm office was incredibly helpful. We received a notice from Secretary of State's office regarding a vehicle we keep stored over the winter. She was able to notify the SOS office for us directly so we wouldn't have to go through any hoops. We've been State Farm customers for decades and their customer service is always the best!"