Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Zuley Veronica

Zuley Veronica

April 20, 2026

5  out of  5
rating by Zuley Veronica
"Everyone at this State Farm office is wonderful! Jenni, in particular, has been so helpful, kind, and great to work with. Highly recommend this team!"
Profile photo of Selena Elizalde

Selena Elizalde

April 16, 2026

5  out of  5
rating by Selena Elizalde
"Carla from State Farm did such an amazing job, definitely recommend her to anyone looking to get new car insurance. She was fast and she has a great attitude very knowledgeable and helpful! She has been a great help. Thank you much Carla!"
Profile photo of C L

C L

April 15, 2026

5  out of  5
rating by C L
"Susie is the best! She always helps when I have questions and I can easily feel comfortable referring friends to her!"
Profile photo of Pattabhi Raman

Pattabhi Raman

April 15, 2026

5  out of  5
rating by Pattabhi Raman
"Rosa at this office is very professional and helpful. She and Brian are very responsive and answered all questions clearly. I Strongly recommend them for their service and their competitive rates."
Profile photo of Jenny A

Jenny A

April 14, 2026

5  out of  5
rating by Jenny A
"Always prompt service and responses. Thanks Susie for taking care of what I needed in a prompt manner!"
Profile photo of Misty Calhoun

Misty Calhoun

April 8, 2026

5  out of  5
rating by Misty Calhoun
"Rosa is so knowledgeable and responsive. Feel very protected working with her."
We responded:
"Misty, thank you for your words and allowing our office to take care of all your insurance needs! "
Profile photo of Michelle Murillo

Michelle Murillo

April 6, 2026

5  out of  5
rating by Michelle Murillo
"Monica was very friendly and explained everything to us very well. She wasn't pressuring us to get State Farm like other vendors do. She was very understanding and helped us through the processes perfectly."
We responded:
"Hi Michelle! So glad to hear about the positive interaction you had with Monica. We are so glad we were able to assist you and take care of your insurance needs! "
Profile photo of Michael Schwartz

Michael Schwartz

April 5, 2026

5  out of  5
rating by Michael Schwartz
"Very helpful and patient as we transitioned to the Lock Agency and State Farm Saved money and get a much more personalized experience with them Rosa was outstanding Highly recommend"
Profile photo of Daniel Macias

Daniel Macias

April 1, 2026

5  out of  5
rating by Daniel Macias
"Luke took the time to get me an auto and life insurance policy with ease!"
We responded:
"Daniel, so happy Luke was able to assist you and made your insurance needs as easy as possible!"
Profile photo of Sergio Rossini

Sergio Rossini

March 27, 2026

5  out of  5
rating by Sergio Rossini
"Espectacular me pareció muy bien el tratado al cliente recomendaría amis amigos a que vengan aquí"
Profile photo of Monica Cinqui

Monica Cinqui

March 26, 2026

5  out of  5
rating by Monica Cinqui
"If it weren’t for Rosa Stefani, I would be over paying for my auto insurance! Rosa not only reached out to me about my coverage, she provided me with better coverage and a lower rate! Currently working with her on life insurance ! She is just the best. I recommend her to everyone."
We responded:
"Monica, Thank you so much for your thoughtful review! We look forward in assisting you with your insurance needs! "
Profile photo of Mr.T

Mr.T

March 23, 2026

5  out of  5
rating by Mr.T
"Luke was very nice and easy to work with and I had no difficulties getting my insurance!"
We responded:
"Thank you so much for your review, we’re so glad that you had a great experience working with Luke for your insurance needs! "
Profile photo of L & L Love & Loyalty

L & L Love & Loyalty

March 20, 2026

5  out of  5
rating by L & L Love & Loyalty
"Monica, was such a good help with my Auto insurance. She got my quote done and I left my insurance company and is with State Farm."
We responded:
"Thank you so much for your review! We’re so glad you had a great experience working with Monica and we thank you for the opportunity to service your insurance needs! "
Profile photo of Kari Costa

Kari Costa

March 18, 2026

5  out of  5
rating by Kari Costa
"The staff is very attentive and kind. They also helped my mom who is Spanish speaking to understand what they offer. Shout out Yoselin ! Great State Farm team member ."
We responded:
"Hi Kari, thank you for your review! Customer service is a top priority for us and our team is always happy to assist with all of your insurance needs! "
Profile photo of Maritza silva blanco

Maritza silva blanco

March 17, 2026

5  out of  5
rating by Maritza silva blanco
"La atención recibida de la asesora Carla Estrada superó mis expectativas, muy amable y eficiente, mil gracias 😊"
We responded:
"Hola Maritza, muchas gracias por su reseña! Estamos muy contentos de que haya tenido una gran experiencia trabajando con Carla para sus necesidades de seguro! "
Profile photo of Kayla McCraren

Kayla McCraren

March 16, 2026

5  out of  5
rating by Kayla McCraren
"I cannot say enough great things about my State Farm agent, Rosa. From the moment I started working with her, she made the entire process of setting up both my life insurance and auto insurance feel simple, transparent, and genuinely reassuring. Rosa takes the time to walk through every detail, answer every question, and make sure you truly understand your options instead of just rushing you through paperwork. That level of patience and honesty immediately built a lot of trust for me. I always feel like she has my best interests in mind and will tell me the truth about what actually makes sense for my situation. The rates are also very competitive compared to other insurance companies I looked into, which makes the experience even better. I’ve been with State Farm since I started driving at 16, and after working with Rosa I feel even more confident that I’ll never switch. She is incredibly knowledgeable, professional, and genuinely cares about helping her clients make the right decisions. If you’re looking for an agent who is responsive, trustworthy, and truly stellar at what she does, Rosa is absolutely the person you want in your corner."
We responded:
"Hi Kayla, thank you so much for your wonderful review! Great customer service is a top priority for Rosa and the rest of our team - We’re so glad that you’ve had such a great experience working with Rosa and we thank you for the opportunity to service your insurance needs! "
Profile photo of Edilberto Cruz

Edilberto Cruz

March 15, 2026

5  out of  5
rating by Edilberto Cruz
"Mónica me ayudó a procesar mi pago, y unas preguntas que tenía sobre mis pólizas. Fue muy amable"
We responded:
"Hola Edilberto, gracias por tomar el tiempo de dejarnos una reseña! Nos alegra que haya tenido una buen experiencia trabajando con Monica y le agradecemos por permitir que nuestra agencia atienda a sus necesidades de seguro. "
Profile photo of Kimberly Villegas

Kimberly Villegas

March 13, 2026

5  out of  5
rating by Kimberly Villegas
"I had a great experience updating my insurance policy with State Farm. Jenni was extremely helpful, professional, and kind throughout the entire process. I especially appreciated Jenni for sending my updated policy directly to my bank for me, which saved me a lot of time and hassle. Excellent customer service and a very smooth experience overall. Thank you!"
We responded:
"Hi Kimberly, thank you for taking the time to leave us a review! We’re so glad you had a great experience working with Jenni - Our team takes pride in great customer service! Thank you for the opportunity to service your insurance needs. "
Profile photo of Sally Novack

Sally Novack

March 13, 2026

5  out of  5
rating by Sally Novack
"Rosa at the Brian Lock State Farm Insurance Agency was nothing but helpful, informative, and knowledgeable during the process of obtaining homeowners and car insurance. I appreciated her patience and friendliness toward me, answering my many questions completely."
We responded:
"Hi Sally, thank you so much for your review! We’re so glad that working with Rosa for your insurance needs was a great experience for you! We’re so happy to have you at our agency and look forward to working with you for many years. "
Profile photo of Michael Sherman

Michael Sherman

March 12, 2026

5  out of  5
rating by Michael Sherman
"Rosa Stefani and her entire team have been my go-to for personal insurance needs for over a decade. They are truly customer-centric in everything they do...from matching policies to your specific needs to guiding you through the claims process. Truly a great experience with every call or need."
We responded:
"Thank you so much for your review! We’re so glad that you’ve had a great experience working with our entire team for your insurance needs - Great customer service is a top priority for all of us! "
Profile photo of Julie Weill

Julie Weill

March 11, 2026

5  out of  5
rating by Julie Weill
"Joanne was clear, helpful, organized, on the ball, and lovely to work with. And she cut my insurance bill in half! I highly recommend you reach out to her!"
We responded:
"Hi Julie, thank you so much for your review! We’re so glad you had a great experience working with Joanne for your insurance needs and it’s so great that she was able to help you service great coverage all while saving you money! "
Profile photo of Owen Kugler

Owen Kugler

March 10, 2026

5  out of  5
rating by Owen Kugler
"Joanne is always so helpful with all my insurance needs. Highly recommend!"
We responded:
"Hi Owen, thank you for your review! We’re so glad you’ve had a great experience working with Joanne and we really appreciate the opportunity to service your insurance needs. "
Profile photo of tania kugler

tania kugler

March 10, 2026

5  out of  5
rating by tania kugler
"Seriously the best customer service ever!!!! Joanne is always super friendly and always there to help and answer any questions you may have. Brian Lock has the best team around!!!!!"
We responded:
"Tania, thanks so much for taking the time to leave such a nice review - we appreciate you letting us take care of you, and would love for you to stop by the office next time you are in Highwood!"
Profile photo of Cecilia Gomez

Cecilia Gomez

March 10, 2026

5  out of  5
rating by Cecilia Gomez
"Jenni was very helpful and quick to respond. Prices are reasonable but the main reason I stay is the customer service. Everyone is super friendly and knowledgeable. Highly recommend switching to this office."
We responded:
"Hi Cecilia, thank you for taking the time to leave a review! Customer service is a top priority for Jenni and the rest of our team - Thank you for allowing our agency to service your insurance needs! "
Profile photo of Ishita Saran

Ishita Saran

March 9, 2026

5  out of  5
rating by Ishita Saran
"Our family has been using Brian and his team’s services for many years! They have always been transparent and tried to fund us the best options. Yoselin on his team is very responsive and does an excellent job with client service!"
We responded:
"Hi Ishita, thank you so much for your review! We really appreciate you putting your trust in our agency for your insurance needs and we look forward to working with you for many more years! "