
State Farm® Insurance Agent Brian Lock
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cecilia Limon Mejia
May 7, 2025
"I had an amazing experience working with Susie at State Farm! She took the time to help me find a new policy that was not only a better fit for my needs but also made the whole process easy and stress-free. Her patience, professionalism, and genuine care really stood out. I truly felt like she had my best interest in mind the entire time. Highly recommend her if you’re looking for someone who goes above and beyond"
"Hi Cecilia, thank you so much for your 5-star review! We’re so happy to know that you had such a great experience working with Susie to find the best coverage for you. Thank you so much for allowing our agency to service your insurance needs! "
Jeff K
May 6, 2025
"One of their staff members Suzie was extremely unprofessional,.raised her voice and hung up on me. As a customer i.have a right to be upset, was not using any profanity or name calling but she needs to understand who is paying her salary. When Brian the agent finally got on the phone he was polite but did not offer an apology for Suzie being unprofessional. My mom made it very clear she was hard of hearing she kept telling them over.the phone she wanted to cancel her umbrella policy there should not have been any confusion."
"Hi Jeff, we're sorry to hear about your experience and appreciate you taking the time to share your feedback. Our office policy requires us to speak directly with the named insured when processing a cancellation in order to confirm their identity and ensure the request is accurate. This is why we were unable to proceed with changes to your mother's policy without her direct authorization. Regarding the phone interaction, our team is trained to handle all situations with professionalism and respect, and we kindly ask the same in return. If a conversation becomes escalated, they are instructed to end the call in order to maintain a constructive environment for all customers. We’re glad we were able to connect directly with your mother and assist her with the updates she needed. If she needs anything further, please have her reach out as we would be happy to assist. Thank you."
American Viking
May 6, 2025
"Rosa is amazing!!"
"We’re in total agreement, Rosa is awesome! Thank you so much for your 5-star review and for allowing our agency to service your insurance needs! "
janet gilboy
May 4, 2025
"Brian Lock's agency was highly recommended by our daughter and son-in-law who worked with Rosa S. at the agency. I contacted her. She is very knowledgeable, efficient and pleasant to work with. She immediately responded to my email and requested current information on our policies. She provided a prompt, very close review of the material. By mid afternoon, she was back to us with specific quotes and recommendations. The savings were significant in both auto and homeowners insurance. It has been an excellent experience working with Rosa at Brian Lock's State Farm Agency. I highly recommend her and the agency."
P Ly
April 18, 2025
"Her name is rosa stefani she is really awesome and helpful with what i need for and really nice customer service thank you again rosa…"
"Thank you so much for your review! Rosa IS really awesome and I’m glad that you had a great experience working with her. Thank you for allowing our agency to service your insurance needs! "
Bruce Schatzman
April 17, 2025
"I worked with this State Farm office to obtain homeowner's insurance for my condo. They were very responsive every time I contacted them and tried to save me as much money as possible. Highly knowledgeable and professional. I would definitely recommend them."
"Hi Bruce, thank you so much for your review! I’m so glad you had a great experience working with our team and that we were able to assist you in getting coverage that fits your needs and budget! Thank you for allowing our agency to service your insurance needs! "
Carolina Muñoz
April 10, 2025
"Carla is FANTASTIC. She took the time to explain everything to me and I walked out with so much knowledge. Best part, she'll work with your needs and not push anything you don't want; I really enjoyed working with you and it'll be a lifetime partnership. 10/10, ask for Carla!"
"Carolina, thank you so much for your great review! Carla really is fantastic and I’m so glad that you’ve had a great experience working with her and she was able to share her knowledge with you. We look forward to working with you for many years to come! "
S Loisirs
April 6, 2025
"After a quick Google search, I called Brian Lock's agency hoping to revive an expired rental dwelling policy. Rosa listened with care and understanding to my problem and responded with expertise, options and full transparency. Her persistence and focus on finding a solution helped us overcome several obstacles. In the end, she helped to solve a complicated issue by being client-centered while also being extremely resourceful. I am grateful to Rosa for rekindling this relationship with State Farm and I look forward to working with Rosa and Brian Lock for many years to come. Thank you!"
"Thank you so much for your awesome 5-star review! We’re so glad to have you at our office and I’m so glad to know that you had a great experience working with Rosa, she truly is great at what she does! We look forward to working with you for many years as well!! "
Nick Gertonson
March 28, 2025
"Worked with Luke and he made the process super straightforward and easy!"
"Hi Nick, thank you for taking the time to leave a review! We’re so glad you had a great experience working with Luke and thank you for allowing our agency to service your insurance needs! "
Russell Daul
March 20, 2025
"Luke was very efficient and very helpful! I really appreciate all his help!"
"Hi Russel, thank you so much for your review! I’m so glad that you had a great experience working with Luke and thank you for allowing our agency to service your insurance needs! "
William Sweetnam
March 12, 2025
"I had a great experience at this agency and highly recommend it for anyone considering changing insurers."
"Hi William, thank you so much for taking the time to leave us a review! We’re thrilled to know that you had a great experience working with our team. Thank you for allowing our agency to service your insure needs! "
Zareeta Ellis
March 11, 2025
"When we called to get information on insurance Jennifer was more than awesome! She went through specific details we didn't even think of. My mother Zenobia ended up starting a policy before the call ended. Jennifer is very knowledgeable and friendly. Great Customer Service at its best! Would definitely recommend State Farm to everyone I know. Thanks again Jennifer Morris you rock!"
"Zareeta, thank you so much for your review! I’m so glad that you had a great experience working with Jennifer, she’s really great at what she does. We’re happy to have you at our agency and look forward to working with both of you for many years! "
Per Jacobson
February 28, 2025
"The team at Brian Lock’s State Farm office has had our back for well over a decade, across 2 homes, 6 cars and 4 drivers. Quick, responsive, friendly and helpful — and always there when we need them. You couldn’t find a better group to take care of your family’s insurance needs. We’re so grateful!"
"Per, thank you so much for your thoughtful review! We are so thankful to have you at our agency and hope to work with you for many more years to come! "
Paula Meyer
February 27, 2025
"Jennifer was such a pleasure To work with , from her initial text message which was not pasted in, to her follow up phone phone call to my signing up for auto and homeowners. She explained all the details About policy options and transferring from another Insurance company as well as some things to think about now, and going forward. I’m so glad I answered her call!"
"Paula, thank you so much for your review! I’m so glad that you had such a positive experience working with Jennifer to make the switch to our agency. We’re so glad to have you here and look forward to working with you! "
S R
February 25, 2025
"Amazing service. They are incredibly accessible and always quick to respond. I appreciate the the service and support. Highly recommend!"
"Thank you so much for sharing your experience with our agency! Our team strives for great customer service. Thank you for allowing our agency to service your insurance needs! "
Eric Meier
February 25, 2025
"Customer service is a high priority here! Jennifer has been very helpful, responsive and offered different options on coverages. Very happy with the service and convenience of adding and/or removing coverage. Great Agent to do business with for protection and piece of mind."
"Eric, thank you so much for sharing your experience working with Jennifer! Accessible and prompt service is a top priority for our team and it so great to know that we’ve met your expectations. We appreciate you allowing our agency to service your insurance needs! "
Gerry Levine
February 21, 2025
"I have been with State Farm 50+ years. Due to moving, etc., I’ve been serviced by a few different agencies. I am, by far, the happiest with Brian’s agency. He and his colleagues are courteous, professional, empathetic, and thorough. I couldn’t more highly recommend the Brian Lock Agency."
"Gerry, thank you so much for your review! I am so glad to know that our team has provided you with the exceptional service that you deserve. Thank you so much for being a long time State Farm customer and for choosing our agency to service your insurance needs! "
Property Refresh
February 21, 2025
"We had an excellent experience working with Luke Crawford from State Farm. He was incredibly knowledgeable, patient, and took the time to understand our needs, ensuring we received the best coverage at a competitive rate. His professionalism and responsiveness made the entire process smooth and stress-free. We truly appreciate his dedication to finding the right policy and highly recommend him to anyone looking for reliable insurance assistance!"
"Thank you so much for your review! I’m so glad to know that you had a great experience working with Luke and that he was able to help find the right coverage for you. Thank you for allowing our agency to service your insurance needs! "
Larry Moller
February 18, 2025
"I have found this agency to be fantastic! The customer service is unsurpassed! Susie and Brian never cease to amaze me. Great agency!"
"Thank you for your kind words, Larry - We appreciate you for giving us the opportunity to service your insurance needs for the past couple of years!"
tedd venn
February 17, 2025
"Working with Luke has been a very easy process. He explained everything and helped me save some money in the process. Thank you"
"Hi Tedd, thank you so much for your review! We’re glad to know that you had a great experience working with Luke. Thank you for allowing our agency to service your insurance needs! "
Marcus Weiss
February 17, 2025
"Susie O’Neill has been fantastic! Not only managing and updating our current policies, but she helped resolve an issue with our mortgage company where they accidentally paid our home insurance from our escrow account even though they weren't supposed to. Susie made sure to check in regularly until the issue was resolved."
"Marcus, thank you so much for your review! I am so glad that Susie was able to help you resolve your issue and provide you with excellent service. We appreciate you allowing our agency to service your insurance needs! "
shannon luloff
February 13, 2025
"Susie O’Neill is such a competent and professional Agent at Brian Lock — State Farm Insurance Agency — very polite and extremely efficient — thank you Susie"
"Nick, thank you so much for your 5-star review! I’m so glad that you’ve had a great experience working with Susie, she truly is great at what she does. Thank you for allowing our agency to service your insurance needs! "
George Mocogni
February 13, 2025
"Rosa greeted us and addressed our concerns in a friendly manner. She provided us with accurate and easy to understand information. She was very knowledgeable about the various insurance terms and products, and I would definitely refer her to family and friends."
"George, thank you so much for your 5-star review! Rosa truly excels in her work and we’re so glad that you had such a positive experience working with her. Thank you for choosing our agency to service your insurance needs! "
Darryl Moodley
February 13, 2025
"Brilliant service from Jenni Guerrero at State Farm. Thank you for making my experience such a pleasant one. You provided prompt and efficient guidance and resolved my request within a few minutes and you were extremely polite and helpful, really appreciate it. Thank you"
"Thank you so much for your 5-star review, Darryl! We’re so happy to know that you had a great experience working with Jenni, she truly is fantastic! We really appreciate you choosing our agency to handle your insurance needs! "
Frank Mastrangelo
February 10, 2025
"Great Insurance Agency. If your looking for alternatives for all you insurance needs, call Brian Lock's State Farm Agency in Highwood Illinois. Ask for Susie Serafini, she will help you with anything you need."
"Frank, thank you so much for your 5-star review! We are so happy to know that that you have had a great experience with our agency, especially with Susie. She is fantastic, and it’s great to hear she gave you the excellent customer service you deserve. We appreciate you choosing us for your insurance needs! "