State Farm® Insurance Agent Brian Lock

"I had an amazing experience working with Susie at State Farm! She took the time to help me find a new policy that was not only a better fit for my needs but also made the whole process easy and stress-free. Her patience, professionalism, and genuine care really stood out. I truly felt like she had my best interest in mind the entire time. Highly recommend her if you’re looking for someone who goes above and beyond"

"One of their staff members Suzie was extremely unprofessional,.raised her voice and hung up on me. As a customer i.have a right to be upset, was not using any profanity or name calling but she needs to understand who is paying her salary. When Brian the agent finally got on the phone he was polite but did not offer an apology for Suzie being unprofessional. My mom made it very clear she was hard of hearing she kept telling them over.the phone she wanted to cancel her umbrella policy there should not have been any confusion."

"Rosa is amazing!!"

"Brian Lock's agency was highly recommended by our daughter and son-in-law who worked with Rosa S. at the agency. I contacted her. She is very knowledgeable, efficient and pleasant to work with. She immediately responded to my email and requested current information on our policies. She provided a prompt, very close review of the material. By mid afternoon, she was back to us with specific quotes and recommendations. The savings were significant in both auto and homeowners insurance. It has been an excellent experience working with Rosa at Brian Lock's State Farm Agency. I highly recommend her and the agency."

"Her name is rosa stefani she is really awesome and helpful with what i need for and really nice customer service thank you again rosa…"

"I worked with this State Farm office to obtain homeowner's insurance for my condo. They were very responsive every time I contacted them and tried to save me as much money as possible. Highly knowledgeable and professional. I would definitely recommend them."

"Carla is FANTASTIC. She took the time to explain everything to me and I walked out with so much knowledge. Best part, she'll work with your needs and not push anything you don't want; I really enjoyed working with you and it'll be a lifetime partnership. 10/10, ask for Carla!"

"After a quick Google search, I called Brian Lock's agency hoping to revive an expired rental dwelling policy. Rosa listened with care and understanding to my problem and responded with expertise, options and full transparency. Her persistence and focus on finding a solution helped us overcome several obstacles. In the end, she helped to solve a complicated issue by being client-centered while also being extremely resourceful. I am grateful to Rosa for rekindling this relationship with State Farm and I look forward to working with Rosa and Brian Lock for many years to come. Thank you!"

"Worked with Luke and he made the process super straightforward and easy!"

"Luke was very efficient and very helpful! I really appreciate all his help!"

"I had a great experience at this agency and highly recommend it for anyone considering changing insurers."

"When we called to get information on insurance Jennifer was more than awesome! She went through specific details we didn't even think of. My mother Zenobia ended up starting a policy before the call ended. Jennifer is very knowledgeable and friendly. Great Customer Service at its best! Would definitely recommend State Farm to everyone I know. Thanks again Jennifer Morris you rock!"

"The team at Brian Lock’s State Farm office has had our back for well over a decade, across 2 homes, 6 cars and 4 drivers. Quick, responsive, friendly and helpful — and always there when we need them. You couldn’t find a better group to take care of your family’s insurance needs. We’re so grateful!"

"Jennifer was such a pleasure To work with , from her initial text message which was not pasted in, to her follow up phone phone call to my signing up for auto and homeowners. She explained all the details About policy options and transferring from another Insurance company as well as some things to think about now, and going forward. I’m so glad I answered her call!"

"Amazing service. They are incredibly accessible and always quick to respond. I appreciate the the service and support. Highly recommend!"

"Customer service is a high priority here! Jennifer has been very helpful, responsive and offered different options on coverages. Very happy with the service and convenience of adding and/or removing coverage. Great Agent to do business with for protection and piece of mind."

"I have been with State Farm 50+ years. Due to moving, etc., I’ve been serviced by a few different agencies. I am, by far, the happiest with Brian’s agency. He and his colleagues are courteous, professional, empathetic, and thorough. I couldn’t more highly recommend the Brian Lock Agency."

"We had an excellent experience working with Luke Crawford from State Farm. He was incredibly knowledgeable, patient, and took the time to understand our needs, ensuring we received the best coverage at a competitive rate. His professionalism and responsiveness made the entire process smooth and stress-free. We truly appreciate his dedication to finding the right policy and highly recommend him to anyone looking for reliable insurance assistance!"

"I have found this agency to be fantastic! The customer service is unsurpassed! Susie and Brian never cease to amaze me. Great agency!"

"Working with Luke has been a very easy process. He explained everything and helped me save some money in the process. Thank you"

"Susie O’Neill has been fantastic! Not only managing and updating our current policies, but she helped resolve an issue with our mortgage company where they accidentally paid our home insurance from our escrow account even though they weren't supposed to. Susie made sure to check in regularly until the issue was resolved."

"Susie O’Neill is such a competent and professional Agent at Brian Lock — State Farm Insurance Agency — very polite and extremely efficient — thank you Susie"

"Rosa greeted us and addressed our concerns in a friendly manner. She provided us with accurate and easy to understand information. She was very knowledgeable about the various insurance terms and products, and I would definitely refer her to family and friends."

"Brilliant service from Jenni Guerrero at State Farm. Thank you for making my experience such a pleasant one. You provided prompt and efficient guidance and resolved my request within a few minutes and you were extremely polite and helpful, really appreciate it. Thank you"

"Great Insurance Agency. If your looking for alternatives for all you insurance needs, call Brian Lock's State Farm Agency in Highwood Illinois. Ask for Susie Serafini, she will help you with anything you need."