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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sergio Rossini

March 27, 2026

5  out of  5
rating by Sergio Rossini
"Espectacular me pareció muy bien el tratado al cliente recomendaría amis amigos a que vengan aquí"
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Monica Cinqui

March 26, 2026

5  out of  5
rating by Monica Cinqui
"If it weren’t for Rosa Stefani, I would be over paying for my auto insurance! Rosa not only reached out to me about my coverage, she provided me with better coverage and a lower rate! Currently working with her on life insurance ! She is just the best. I recommend her to everyone."
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Mr.T

March 23, 2026

5  out of  5
rating by Mr.T
"Luke was very nice and easy to work with and I had no difficulties getting my insurance!"
We responded:
"Thank you so much for your review, we’re so glad that you had a great experience working with Luke for your insurance needs! "
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L & L Love & Loyalty

March 20, 2026

5  out of  5
rating by L & L Love & Loyalty
"Monica, was such a good help with my Auto insurance. She got my quote done and I left my insurance company and is with State Farm."
We responded:
"Thank you so much for your review! We’re so glad you had a great experience working with Monica and we thank you for the opportunity to service your insurance needs! "
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Kari Costa

March 18, 2026

5  out of  5
rating by Kari Costa
"The staff is very attentive and kind. They also helped my mom who is Spanish speaking to understand what they offer. Shout out Yoselin ! Great State Farm team member ."
We responded:
"Hi Kari, thank you for your review! Customer service is a top priority for us and our team is always happy to assist with all of your insurance needs! "
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Maritza silva blanco

March 17, 2026

5  out of  5
rating by Maritza silva blanco
"La atención recibida de la asesora Carla Estrada superó mis expectativas, muy amable y eficiente, mil gracias 😊"
We responded:
"Hola Maritza, muchas gracias por su reseña! Estamos muy contentos de que haya tenido una gran experiencia trabajando con Carla para sus necesidades de seguro! "
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Kayla McCraren

March 16, 2026

5  out of  5
rating by Kayla McCraren
"I cannot say enough great things about my State Farm agent, Rosa. From the moment I started working with her, she made the entire process of setting up both my life insurance and auto insurance feel simple, transparent, and genuinely reassuring. Rosa takes the time to walk through every detail, answer every question, and make sure you truly understand your options instead of just rushing you through paperwork. That level of patience and honesty immediately built a lot of trust for me. I always feel like she has my best interests in mind and will tell me the truth about what actually makes sense for my situation. The rates are also very competitive compared to other insurance companies I looked into, which makes the experience even better. I’ve been with State Farm since I started driving at 16, and after working with Rosa I feel even more confident that I’ll never switch. She is incredibly knowledgeable, professional, and genuinely cares about helping her clients make the right decisions. If you’re looking for an agent who is responsive, trustworthy, and truly stellar at what she does, Rosa is absolutely the person you want in your corner."
We responded:
"Hi Kayla, thank you so much for your wonderful review! Great customer service is a top priority for Rosa and the rest of our team - We’re so glad that you’ve had such a great experience working with Rosa and we thank you for the opportunity to service your insurance needs! "
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Edilberto Cruz

March 15, 2026

5  out of  5
rating by Edilberto Cruz
"Mónica me ayudó a procesar mi pago, y unas preguntas que tenía sobre mis pólizas. Fue muy amable"
We responded:
"Hola Edilberto, gracias por tomar el tiempo de dejarnos una reseña! Nos alegra que haya tenido una buen experiencia trabajando con Monica y le agradecemos por permitir que nuestra agencia atienda a sus necesidades de seguro. "
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Kimberly Villegas

March 13, 2026

5  out of  5
rating by Kimberly Villegas
"I had a great experience updating my insurance policy with State Farm. Jenni was extremely helpful, professional, and kind throughout the entire process. I especially appreciated Jenni for sending my updated policy directly to my bank for me, which saved me a lot of time and hassle. Excellent customer service and a very smooth experience overall. Thank you!"
We responded:
"Hi Kimberly, thank you for taking the time to leave us a review! We’re so glad you had a great experience working with Jenni - Our team takes pride in great customer service! Thank you for the opportunity to service your insurance needs. "
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Sally Novack

March 13, 2026

5  out of  5
rating by Sally Novack
"Rosa at the Brian Lock State Farm Insurance Agency was nothing but helpful, informative, and knowledgeable during the process of obtaining homeowners and car insurance. I appreciated her patience and friendliness toward me, answering my many questions completely."
We responded:
"Hi Sally, thank you so much for your review! We’re so glad that working with Rosa for your insurance needs was a great experience for you! We’re so happy to have you at our agency and look forward to working with you for many years. "
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M Sherman

March 12, 2026

5  out of  5
rating by M Sherman
"Rosa Stefani and her entire team have been my go-to for personal insurance needs for over a decade. They are truly customer-centric in everything they do...from matching policies to your specific needs to guiding you through the claims process. Truly a great experience with every call or need."
We responded:
"Thank you so much for your review! We’re so glad that you’ve had a great experience working with our entire team for your insurance needs - Great customer service is a top priority for all of us! "
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Julie Weill

March 11, 2026

5  out of  5
rating by Julie Weill
"Joanne was clear, helpful, organized, on the ball, and lovely to work with. And she cut my insurance bill in half! I highly recommend you reach out to her!"
We responded:
"Hi Julie, thank you so much for your review! We’re so glad you had a great experience working with Joanne for your insurance needs and it’s so great that she was able to help you service great coverage all while saving you money! "
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Owen Kugler

March 10, 2026

5  out of  5
rating by Owen Kugler
"Joanne is always so helpful with all my insurance needs. Highly recommend!"
We responded:
"Hi Owen, thank you for your review! We’re so glad you’ve had a great experience working with Joanne and we really appreciate the opportunity to service your insurance needs. "
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tania valle

March 10, 2026

5  out of  5
rating by tania valle
"Seriously the best customer service ever!!!! Joanne is always super friendly and always there to help and answer any questions you may have. Brian Lock has the best team around!!!!!"
We responded:
"Tania, thanks so much for taking the time to leave such a nice review - we appreciate you letting us take care of you, and would love for you to stop by the office next time you are in Highwood!"
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Cecilia Gomez

March 10, 2026

5  out of  5
rating by Cecilia Gomez
"Jenni was very helpful and quick to respond. Prices are reasonable but the main reason I stay is the customer service. Everyone is super friendly and knowledgeable. Highly recommend switching to this office."
We responded:
"Hi Cecilia, thank you for taking the time to leave a review! Customer service is a top priority for Jenni and the rest of our team - Thank you for allowing our agency to service your insurance needs! "
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Ishita Saran

March 9, 2026

5  out of  5
rating by Ishita Saran
"Our family has been using Brian and his team’s services for many years! They have always been transparent and tried to fund us the best options. Yoselin on his team is very responsive and does an excellent job with client service!"
We responded:
"Hi Ishita, thank you so much for your review! We really appreciate you putting your trust in our agency for your insurance needs and we look forward to working with you for many more years! "
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Haley Rosch

March 6, 2026

5  out of  5
rating by Haley Rosch
"I had a great experience working with Luke from State Farm when purchasing car insurance. The entire process was incredibly easy and stress-free. Luke was knowledgeable, responsive, and took the time to clearly explain all of my options so I felt good in the decisions I was making. What really stood out was the level of customer service. Luke was friendly, patient, and genuinely focused on making sure everything went smoothly. If you’re looking for someone who is reliable, helpful, and great to work with, I highly recommend reaching out to Luke. Excellent service all around."
We responded:
"Haley, thank you so much for taking the time to leave a review! We are so glad that you had such a fantastic experience working with Luke for your insurance needs. We look forward to working with you for many years! "
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Trina O'Neill

March 3, 2026

5  out of  5
rating by Trina O'Neill
"Susie was very helpful, and knowledgeable about all things insurance. She saw me in a timely manner and helped me out quickly. Will be returning!"
We responded:
"Hi Trina, thank you for your review! Susie is awesome and we’re so lucky to have her on our team. Thank you for allowing our agency to service your insurance needs! "
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Nora Sanchez

March 3, 2026

5  out of  5
rating by Nora Sanchez
"Yoselin and Rosa are knowledgeable and always pleasant. They are always quickly to respond to my requests."
We responded:
"Hi Nora, thank you so much for your review! We’re so glad you’ve had a great experience working with our team - We really appreciate having you at our agency! "
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Ximena Beteta

March 3, 2026

5  out of  5
rating by Ximena Beteta
"I strongly recommend State Farm Highwood, everyone there is very kind and Carla Estrada is highly helpful, I nice experience getting an insurance policy with her."
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Bojan Perisic

February 27, 2026

5  out of  5
rating by Bojan Perisic
"Love working with them, especially Susie O’Neill"
We responded:
"Hi Bojan, we really appreciate you trusting our agency to service your insurance needs and we love working with you too! "
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Mark Zieba

February 26, 2026

5  out of  5
rating by Mark Zieba
"Working with Rosa Stefani, my insurance agent, has been an excellent experience. She is knowledgeable, responsive, and always takes the time to explain my options clearly. I feel confident knowing my coverage is in good hands. Highly recommend."
We responded:
"Hi Mark, thank you so much for your review. We’re so glad you’ve had a great experience working with Rosa, you can trust that she will always go above and beyond for your insurance needs! "
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Sam Wille

February 26, 2026

5  out of  5
rating by Sam Wille
"I have worked with Rosa Stefani on multiple occasions, dealing with life insurance and car insurance. She makes everything so easy to understand, and is so friendly to talk to. Makes everything much much easier, if you can work with her, I highly advise it!!"
We responded:
"Hi Sam, thank you so much for your review and for trusting Rosa with your insurance needs - She will always go above and beyond! "
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Eliza Morales

February 26, 2026

5  out of  5
rating by Eliza Morales
"I had such a good experience with Jennifer when she was providing life insurance quotes for me. As a first timer trying to get life insurance she was very detailed orientated regarding all options. She did not hesitate on giving me any advice towards all. Very friendly and helpful. Thank you for making my experience comfortable!"
We responded:
"Hi Eliza, thank you so much for your review! We’re so glad that you had a great experience working with Jenni to protect what matters the most. "
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Janet Rosch

February 24, 2026

5  out of  5
rating by Janet Rosch
"OMG so happy to be back with State Farm and my new agent Luke Crawford is amazing. He was able to save us some money on our home and auto coverage. Working with Luke was so easy. He is very kind and perfessional and was able to send me information very quickly and we switched over in a few days. Thanks Luke for all the help. 😀"
We responded:
"Hi Janet, we’re so glad to have you at our agency and it’s so good to know that Luke made the process as easy as possible for you. Thank you for allowing our agency to service your insurance needs! "