Brian Lock

Rosa has been with our office since September of 2010 and currently serves as our Office Manager.  She resides in Highwood and is fluent in Italian.  She is a part of St. James Church, the Sacred Heart, Highland Park High School Sports, and the Highwood Fire Pension Board.  In her spare time you will see her around town with her husband, son, daughter and puppy, or possibly at a White Sox or Blackhawks game.  No one is more dedicated to their customers and community than Rosa.

Susie has been a Customer Service Representative with our office since November of 2014.  She is a Highwood native and a Highland Park High School alum (GO GIANTS).  Susie loves dogs, is a dog fostering household, and just recently adopted her third dog.  In addition to being a wonderful mother to her two daughters, she also takes great pride in going above and beyond for her customers.

Joanne has been an Account Representative with our office since we opened our doors in March of 2010.  She lives locally in Highwood and is a supporter of St. James Church.  Her Italian heritage brings out her love for cooking and entertaining in her free time.  While her husband and family are always first in her life, the customers she helps every day are a close second.

Carla has been an Account Representative with our office since August of 2016.  She lives in Highland Park with her husband and two daughters, and enjoys watching sports (especially basketball and soccer).  Growing up in Guatemala and speaking Spanish as a primary language has allowed Carla to connect with our local Hispanic community in different ways, and she takes great pride in doing everything she can for her customers.

Jennifer has been an Account Representative with our office since March of 2022. She lives in Mundelein with her fiancé, son and dog. In her free time, you will find her in the kitchen cooking more food than necessary, or on the North Shore supporting a local family restaurant. While her family comes first, she will always do whatever she can to support her friends and customers as well.

Monica has been an Account Representative with our office since February of 2022. She lives in Wheeling, and loves to watch movies & eat pizza with her children and husband in her free time. Her family also enjoys road trips and taking on any new adventure that comes their way. With Spanish as her primary language, she takes great pride in interacting with and assisting the Spanish speaking people of our community.

Victoria has been a Customer Service representative with State Farm since January 2007. She is a North Chicago native who received her bachelors degree in English from The University of Wisconsin Parkside, and is a proud member of Delta Sigma Theta Sorority, Inc.; Sigma Upsilon chapter. She enjoys spending quality time with her family, especially her one and only son, roller skating, binge watching a good Netflix series, and also takes pride in going above and beyond for her customers.

Yoselin has been a bi-lingual Customer Service Representative in our office since February of 2022. Although she currently lives in Mundelein, she grew up in Waukegan enjoying all things nature, spending time with her family, and developing new hobbies every other week. Helping others is one of the many things that Yoselin has a passion for, and through her ever-growing knowledge as well as Spanish speaking background, she is able to enjoy doing just that for our community of diverse customers.